Complaints Procedures
Customer complaints
Complaints Procedures
A customer who is not satisfied with a financial product/service offered by a bank may complain to the respective bank for redress.
If not satisfied, the customer may complain to the Central Bank via:
- Walk-in: 4th Floor, Urban Block, Bank Square Accra, and all Regional Offices
- Phone: 0593974486
- Email: complaints.office@bog.gov.gh
- WhatsApp: 0593974486
- Post: Head, Financial Stability Department, Bank of Ghana, P. O. Box GP 2674, Accra
If not satisfied, the customer may take legal action.
Some of the Causes of Customer Complaints
- Unexpected/ excessive charges
- Losing money because of a bank’s slow administration
- Dispute over who is at fault if money is stolen from an account.
- Incorrect or misleading information about a product.
- A bank’s failure to adequately warn customers about the risks of a product/service.
- A bank’s failure to draw attention to a particularly strict condition in a contract.
- A bank’s failure to carry out customer’s instructions.
- Discriminatory Pricing (unfairly being offered worse terms than other customers)
- Not being given adequate notice about charges to a contract.